Repair Negotiation & Contractor Selection
Called out over a repair? That's where I go to work.
An extensive network, put to work at the inspection table.
That network didn't start in real estate. Four years managing subsidized housing properties — running quarterly, biannual, and annual maintenance assessments, writing full Operations & Maintenance manuals, and coordinating remediation contractors on HUD-funded buildings — built the vendor relationships and the eye for a fair estimate that Vienna now brings to every inspection.
She has an extensive network of contractors who can complete major repairs — sometimes exceeding $10,000 — without delaying closing. In many cases, insurance covers the cost, or vendors agree to be paid out of closing proceeds, easing the financial burden until the sale closes. When a repair is contested, she doesn't rely on a single opinion: on one transaction she brought in four different HVAC vendors, including the original installer and the maintenance technician the seller had always used, before negotiating a resolution.
Two deals, two different problems.
A decade-old installation error, caught and fixed
A listing sold over list price after multiple offers, despite losing an initial buyer over repair negotiations during inspection. The next buyer moved forward at over list price after Vienna's seller agreed to repair an HVAC system that had been leaking refrigerant for years — never installed on the required concrete pad, with the installer simply recharging it annually instead of diagnosing the real issue. Vienna brought in four different HVAC vendors, including the original installer, and negotiated firmly on the seller's behalf.
Negotiating for a seller she didn't even represent
In another case, Vienna negotiated a warranty roof repair for a seller she wasn't representing at all. Working directly with the listing agent, she secured the repair with minimal out-of-pocket cost to the seller — even after her own buyer ultimately walked away from that deal.